Who are these plans designed for?
Our managed plans suit small and medium businesses that need ongoing IT support. We also work alongside existing IT teams through tailored engagements. We confirm device coverage and service scope during your assessment.
Can you help us switch IT providers?
Yes. We start with an environment review and coordinate credentials, documentation, backups, and handover. We agree the migration schedule with your team before making changes.
How does onsite support work?
Essential is remote-first, with onsite visits quoted separately. Professional includes basic onsite assistance and Complete includes unlimited onsite assistance, both subject to agreed fair-use terms and service area.
What about emergencies and after-hours support?
Complete includes priority after-hours assistance within agreed fair-use limits. Essential and Professional can request after-hours support at a separately agreed rate. Response targets are set out in your service agreement.
Are Microsoft 365 licences included?
User and email administration are included in Essential and above. Licence costs, storage allowances, and any third-party subscriptions are itemised in your quotation so you can see your complete costs.
What are the contract terms?
We’ll set out the subscription period, cancellation terms, support hours, and service levels in your proposal before you sign. Talk to us about the flexibility your business needs.
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